Contact us today to find out how we can customize a digital marketing strategy that fits your needs and helps you achieve success on the web.
Frequently Asked Questions
What happens after I sign up?
Once you’ve selected your plan, you’ll complete a simple onboarding questionnaire to give us more details and optionally have an onboarding call with your social media manager.
You then connect your social media channel on our platform to allow us to schedule & post the content you’ve approved to your pages.
7 working days later, you’ll receive your full month of social media posts for you to review.
We’ll change anything you don’t like, and once you approve we then post it all for you throughout the month.
Are the posts custom made?
Yes, content is created specifically for your brand or specific purpose. This includes different types of content, such as images, articles, etc. Content is created from scratch, from pre-existing materials, and is designed to meet the specific needs and objectives of the brand for which it is created. The content will be used for a variety of purposes, such as marketing, branding, etc.
Will I see the posts before they go live?
All posts will be sent to you for your feedback and approval before they are published. When you sign up , we will have your posts ready for review within 7 working days. We always send a whole month’s worth of content for you to review at once.
We send you a link where you can see the posts and leave feedback for us. We want you to absolutely love the posts we create for you, so if there’s anything at all you don’t like we’re happy to keep changing it until we find a style and direction that you think is perfect.
What is your cancellation policy?
You can cancel month to month – but we do ask you to cancel at least 7 days before your next month starts as that is when we’ll be working on your posts for the next month.
What is your refund policy?
For our social media management services (posts) we have a 14-day money back guarantee. This guarantee does not apply reseller subscription or ads management services.
Once the payment has been made and the 14-day money-back guarantee period has passed, no refunds will be issued. Due to the nature of operating on third-party platforms, instances of disconnection, delayed review of our work by clients, and our operation as a monthly subscription service (rather than a full-service agency), we offer absolutely no refunds.
Refunds requested within the 14-day money-back guarantee will only be processed after all social media posts shared to your social media pages have been deleted. You also agree not to use any content created by us for your business once the refund is processed. Fees payable to us are not dependent on any form of marketing results. The Client is paying for time and work performed.